Return policy
1. Eligibility for Returns
1.1 Items can be returned within 14 days of receiving your order.
1.2 Items must be unused, unworn, and in their original condition with tags and packaging intact.
1.3 Certain items, such as personalized or clearance products, may not be eligible for returns. These exceptions will be clearly noted on the product page.
2. Return Process
2.1 Steps to Initiate a Return:
- Contact our customer service team at returns@village-discount.com to request a return authorization.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Once approved, you will receive detailed instructions for returning your item(s).
2.2 Shipping Costs:
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
2.3 Refund Processing:
- Refunds will be issued to your original payment method within 14 business days after we receive and inspect the returned items.
- Shipping fees (if applicable) are non-refundable.
3. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. This ensures quicker processing and availability.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at returns@village-discount.com within 7 days of receiving the product. We may ask for photos of the damage or defect and will arrange a replacement or refund at no additional cost to you.
5. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Personalized or custom-made products.
- Clearance or final sale items.
- Items without original tags or packaging.
6. Contact Us
For any questions about your return or exchange, please reach out to us at:
Email: returns@village-discount.com
Phone: +44 7911 757916
Address: 53 Baker StreetLondon, W1U 6XYUnited Kingdom
We value your satisfaction and aim to make the return process as simple and hassle-free as possible. Thank you for shopping with Village-Discount!